Knowledge Base
Frequently Asked Questions
Once you make payment, our billings team forward your details to our operations team. Our operations team will activate your account within 24 hours of signup.
Be rest assured with the performance of your Virtual Assistance as we hire professional and skilled VA’s. However, in case if you feel you are not happy we can assign a different Virtual Assistant. We call it VA replacement.
We hope, you will never feel like this. But in this case, you can click on the Cancel Your Account above and fill in the details. Once we receive the details, we will go ahead and cancel your account with YourDailytask.
Yes, definitely. You can request a refund within 7 days of sign up and we will refund you the amount of unused hours.
Once you sign up for a plan you will receive a call or an email from the operations manager with the login credentials of task management portal and introduction to your Virtual Assistant.
To change a VA’S shift we request you to speak to the operations manager who will work out the change of shift with the Virtual Assistant.
With advance technology, we have various ways for you to contact your VA through Skype calls, emails, and the portal.
Yes, if you are signing up for 80 or 160 hours plan. We can definitely provide you a free dedicated phone number to speak to your virtual assistant. In other plans, charges and set up fees will be applied.
No, We do not outsource any of our tasks to freelancers, as the privacy of our clients is our first priority. All Our VAs work from our office located at Mumbai, India.
In this case, we always have back up virtual assistant to work for you or else you can ask your VA to take day off and we will not charge for that.
We provide complete data security with the Non-Disclosure Agreement (NDA) that is signed by you and our company, so be rest assured about the same.
Our all virtual assistants carries graduation degree as a minimum qualification. Some are with master and higher degrees as well.
YourDailyTask is created to serve our clients in the best possible way. We try to design our packages to suit your needs. With that said, if you feel that hiring a virtual assistant for a project or two is feasible for you, we can make that happen. Our wide range also has scope for assistants who are looking for short term or project based commitments for subsidized rates.
To help stay on top of everything that your virtual assistant does for you; we have devised an internal time clock that is used by the assistant every day. The assistant computes how much time he or she has spent on doing a particular task. This lets you check on their progress.
The corporate world is wrought with a number of tasks. Fortunately, YourDailyTask has their group of virtual assistants ready for almost anything. From making spreadsheets, to answering calls to even conducting market research and party planning on your behalf – we offer quality services in all fields. Our assistants are available round the clock to address every need.
Yes, you can certainly have your virtual assistant use your company email address provided you have it discussed with the operations manager.
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